The Challenge

Starting 1st February 2016, all consumers and businesses based in the 35 SEPA countries that need to make electronic non-urgent euro transactions must use SEPA (EU Regulation 260/2012). To do Direct Debits in the SEPA region, a signed document (mandate) is also required to authorize transfers.

At Wualia, we use Direct Debit for our clients for monthly recurring services and to finance some of our projects. The idea of having to explain to all our customers why they needed to fill out the form, and then having to deal with the back and forth process of print, sign, scan was frustrating.

Additionally, as most of our clients are businesses, we wanted to use the SEPA B2B Direct Debit scheme as it reduces some financial risks to the business. Unfortunately, not every bank in SEPA is ready for B2B, thus, we needed an easy way to check if our clients bank supported B2B before doing a transfer. There had to be a better way.

The Idea

If getting SEPA mandates was such a headache for us, it made sense other would also be struggling. Thus, we decided we should build an application to made it easy for Clients to complete the form and Providers to manage the process with limited intervention.

Client Needs

  • Clients should be able to complete the entire process, from data validation to electronic signature from any device (100% responsive).
  • Clients can choose to complete the form in any available language.
  • Ability for the billing contact to identify the Designated Signer in the organization after the form was validated.
  • Make the process so simple and intuitive that clients would complete the process without needing any help beyond the information sent in emails and instructions on the site.
  • Provide enough documentation on the site to help clients complete the process
  • Reduce the chance of making a typing error by validating the IBAN number before sending

Provider Needs

  • Providers should be able to manage all their mandates from from any device (100% responsive).
  • Have the ability to validate if the client’s bank supports SEPA B2B transactions.
  • All client emails would be pre-written and personalized for every step of the process so client would not think the emails were spam or malicious.
  • The ability to pre populate client details in the mandate prior to sending to reduce data entry for clients.
  • The initial request should go to the billing contact (not necessarily the Designated Signer) allowing them to validate and modify their details prior to getting the Designated Signer involved.
  • Make it easy for a business in one country to get a mandate signed in another country with a different language.
  • After the mandate is signed, a copy of the mandate should be stored so it can be easily sent to clients or banks in the future if necessary.
  • Charge a simple pay as you go model so creditors only pay for as many documents as they need.

White Label

For businesses that wish to create a Sepa solution that is 100% integrated with their existing systems, we offer solution that can be implemented locally. Please note, the price of implementing a white label solution depends on the complexity of the project.

  • We integrate with existing systems to create a seamless experience for clients. When a client needs a signed mandate, they can push their existing client details via XML or JSON to our system to manage the signing process from our interface.
  • Once the mandate is signed we send back the client details from the signed mandate to your systems via XML or JSON.
  • Single sign-on can be implemented to create a better use experience.
  • Customize interface look and feel to branding requirements.
  • Translate the application into any language you request.
  • Host the mandate in a secure server and provide a link to the mandate for download.
  • The application can be locally installed in your hosting environment.

Esignature technology

SEPA Direct Debit Mandates require a Qualified Electronic Signature advanced electronic signature as defined in Directive 1999/93/EC of the European Parliament and of the Council of 13 December 1999 on a Community framework for electronic signatures and which is based on a qualified certificate and which was created using a secure-signature-creation device.

A qualified certificate creates a legally binding document that is recognized by the Ministry of Industry, Energy and Tourism of Spain.

The secure-signature-creation device When the signature is send back to requester four segments of legal proof are created to make the communication as “simple” but more important legally binding as possible.

  • Biometric data (the digitally drawn signature, speed, acceleration etc.)
  • Audit trail (location, time, device data, IP address etc.)
  • Qualified Certification (meets the stringent legal requirements by EU union regulation)
  • TSA (Time Stamp Authority)

Independent Expert report (AUREN) Advanced Electronic Signature: Our platform formally meets the technical requirements derived from the Art. 26 Regulation (EU) No 910/2014 of the European Parliament and the Council of 23 July 2014 on electronic identification and trust service for electronic transactions in the internal market and repealing Directive 1999/93/EC Directive 1999/93/CE and their transposition set to Spain with the Act 59/2003, of 19 December of electrical signature, concerning the consideration of Advanced Electronic Signature.


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